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After-Hours Response

A lead fills out your contact form at 7:42 pm. Traditionally that lead sits in the CRM until someone opens the queue tomorrow morning — 12+ hours later. By then, the prospect has either pulled the trigger somewhere else or gone cold.

Vexara picks up the lead within 60 seconds, calls the prospect back as your business, qualifies them properly, and either books the next step or schedules a specific callback for the morning. Everything gets logged back to your CRM with structured data before your team even sees the lead.

What the prospect hears

A warm, natural voice that says it’s calling from your business — because that’s what it is. The AI speaks as your brand. It never mentions Vexara. If the prospect asks “am I talking to a robot?”, it answers honestly and keeps moving: “I’m an AI assistant for [your business] — we use it after hours so leads don’t sit until morning. Everything I set up gets handed to your team first thing tomorrow.”

The call flow

Hook — Opens with your business name, the prospect’s first name, and the specific product or service they inquired about. Pauses. Waits for a response.
Single qualifier — One question: “Are you still looking at that, or have you been comparing a few options?” Listens fully.
Verify availability — Checks the live system: is the product/service/inventory still available? If yes, confirms and mentions one standout detail. If no, never fakes it — offers alternatives.
Micro-pitch — One sentence of urgency tied to their situation. No feature dumps.
Specific-time CTA — “Tomorrow at 2 pm or Saturday at 10 am — which works?” Never open-ended.
Confirm and wrap — Repeats what’s booked. Sets expectation for the confirmation text. Under 20 seconds.

Industry-specific: See how this maps to a dealership sales floor on the auto dealerships page — test-drive bookings, ISM handoff, VinSolutions/DealerSocket/Elead write-back, the full implementation.

Objections it handles

Seven branches, tuned against real calls:

“I’m just browsing” — reframes the visit as research help, not a sales pitch.
“Is this a robot?” — answers honestly, pivots immediately.
“Just email me” — collects the email, confirms it letter-by-letter if unclear, keeps qualifying.
“Price is too high” — never negotiates price on the call; always pushes to a live conversation.
“Call me back another time” — pins down a specific day and time; never accepts vague.
“I already bought elsewhere” — ends warmly, logs lost_to_competitor.
“Take me off your list” — immediate polite close, flags do-not-contact in the CRM.

Voicemail handling

If the prospect doesn’t pick up, Vexara detects the voicemail (carrier-agnostic) and switches to a separate 22-second script. No price, no features, no availability specifics — just a curiosity gap to prompt a callback. Hard cap on length; no rambling.

What lands in your CRM

Every call produces a structured record attached to the lead:

Call outcome: booked / callback_scheduled / voicemail_left / qualified_no_booking / not_interested / no_answer
Appointment datetime (ISO 8601 if booked)
Callback datetime (if scheduled)
Prospect sentiment: positive / neutral / negative
Key objection raised (free text)
Product/service confirmed (true/false — did the exact inquiry item come up in the call)
Email captured (if the prospect gave one mid-call)
1–2 sentence call summary auto-generated from the transcript
Full audio recording and searchable transcript